pak360 Privacy Policy — Your Data, Your Rights, Our Commitment

pak360 ("we", "us", "the platform") operates the online casino, sports betting and slots service available at pak360.win. This Privacy Policy describes how pak360 collects, processes, stores and protects the personal data of players and visitors based in Pakistan and elsewhere who interact with the platform.

When we refer to "personal data" in this policy, we mean any information that identifies you or could be used to identify you — either on its own or in combination with other information we hold. This includes your name, mobile number, email address, payment details and your activity on the platform.

pak360 acts as the data controller in respect of the personal information you provide to us. This means we determine the purposes for which your data is used and the means by which it is processed. We take that responsibility seriously and this policy explains how we fulfil it.

We collect personal data in several ways: information you provide directly when registering or using the platform, information generated automatically by your use of the site, and information received from trusted third-party service providers such as payment processors.

Information You Provide Directly

• Registration data: full name, date of birth, email address, mobile number and a password of your choosing.
• Identity verification (KYC): a copy of a government-issued ID (such as a CNIC or passport), proof of address and payment method verification documents where required.
• Payment information: your JazzCash or Easypaisa mobile wallet number, Raast ID, bank account details or card details when you make a deposit or request a withdrawal in PKR.
• Support communications: the content of any messages you send to our customer support team, including chat transcripts and email correspondence.
• Responsible gaming preferences: any deposit limits, session time limits or self-exclusion requests you submit through your account.

Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifier and screen resolution.
• Usage data: pages visited, time spent on the platform, games played, bets placed (including stake amounts, markets selected and outcomes), deposit and withdrawal history, and bonus activity.
• Cookies and similar technologies: session identifiers, preference cookies and analytics data as described in Section 7.
• Geolocation: approximate location data derived from your IP address, used to ensure compliance with our platform access policies.

pak360 uses the personal data we collect for the following purposes:

pak360 processes your personal data on one or more of the following legal bases depending on the purpose of the processing:

• Contractual necessity: Processing your registration data, payment information and account activity data is necessary to perform the contract between you and pak360 — namely, to provide you access to the platform and its features.
• Legitimate interests: We process certain data — such as device information and usage logs — where we have a legitimate interest in keeping the platform secure, preventing fraud and improving the service. We balance our interests against your rights and only process data in this way where it is fair and proportionate.
• Legal obligation: In some cases we are required by applicable law to process your data — for example, for identity verification purposes or to respond to lawful requests from authorities.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You can withdraw consent at any time without affecting the lawfulness of any processing already carried out.

pak360 does not sell your personal data to any third party. We share personal data only in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating the platform. These include payment processors (such as those facilitating JazzCash, Easypaisa and Raast transactions), identity verification providers, cloud hosting infrastructure providers, game content providers and customer support technology providers. All service providers are contractually bound to process your data only as instructed by pak360 and to maintain appropriate security standards.

Legal and Regulatory Disclosures

pak360 may disclose personal data to law enforcement agencies, courts or other government authorities where required to do so by applicable law, or where we have a good-faith belief that disclosure is necessary to investigate suspected fraud, money laundering or other illegal activity connected to the use of the platform.

Business Transfers

In the event that pak360 undergoes a merger, acquisition or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the Privacy Policy of the acquiring entity will apply going forward.

When you make a deposit or withdrawal on pak360 using JazzCash, Easypaisa, Raast, Bank Transfer, a debit or credit card, or any other supported payment method, your payment details are handled with the highest level of care.

Full card numbers and mobile wallet credentials are not stored by pak360 on our own servers. Payment data is transmitted directly to our certified payment processing partners using encrypted connections. Where we retain payment references for your transaction history, these are tokenised identifiers — not full account or card numbers.

Your payment method details may be verified as part of the KYC process to confirm that the method belongs to you personally. This is a standard fraud prevention measure and is in your interest as a player — it prevents unauthorised use of your payment accounts on the platform.

• Always use a payment method registered in your own name on pak360.
• Never share your JazzCash PIN, Easypaisa login or bank credentials with anyone claiming to represent pak360 — we will never ask for these.
• Report any suspicious payment activity on your account to support immediately.

pak360 uses cookies and similar technologies (such as local storage and session storage) to make the platform work properly and to improve your experience. Here is a breakdown of the types of cookies we use:

Strictly Necessary Cookies

These cookies are essential for the platform to function. They keep you logged in during your session, maintain your account preferences and ensure transactions are processed securely. You cannot opt out of strictly necessary cookies without opting out of using the platform entirely.

Analytics Cookies

We use analytics tools to understand how players navigate pak360 — which games are most popular, where players drop off during registration, and how the platform performs on different devices commonly used in Pakistan. This data is aggregated and anonymised where possible. Analytics cookies can be disabled through your browser settings.

Preference Cookies

These remember your language preference, display settings and any other customisations you have made to your pak360 experience. Disabling them means you may need to reset your preferences each time you visit.

Managing Cookies

You can manage or delete cookies at any time through your browser settings. Most modern browsers allow you to block third-party cookies while allowing first-party cookies. Refer to your browser's help documentation for specific instructions. Note that blocking certain cookies may affect how pak360 functions for you.

pak360 retains your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a period after closure as required for legal and audit purposes.
• Transaction records: Financial transaction data including PKR deposit and withdrawal records are retained for a minimum period to satisfy financial record-keeping requirements.
• KYC and identity documents: Retained for the period required by applicable anti-money laundering obligations, typically several years after account closure.
• Support communications: Chat and email records are retained for a reasonable period to assist with follow-up queries and disputes.
• Marketing preferences: Records of your consent to or withdrawal from marketing communications are retained to demonstrate compliance.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

pak360 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and pak360 is protected using TLS (Transport Layer Security) encryption. Look for the padlock icon in your browser's address bar when using pak360.
• Encryption at rest: Sensitive account data and identity documents are stored in encrypted form.
• Access controls: Access to personal data within pak360's systems is restricted on a need-to-know basis. Staff members only access data relevant to their specific role.
• Regular security reviews: Our security practices and infrastructure are reviewed regularly to identify and address potential vulnerabilities.
• Account protections: Features like strong password requirements and account activity monitoring help keep individual player accounts secure.

While pak360 takes every reasonable precaution to protect your data, no online system can guarantee absolute security. If you suspect that your account has been accessed without your authorisation, please contact support immediately and change your password.

As a pak360 player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team. We will respond to verified requests within a reasonable timeframe.

• Right of access: You can request a copy of the personal data pak360 holds about you, including your account information, transaction history and any KYC documents we have on file.
• Right to rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. Minor account details such as contact information can be updated directly through your account settings.
• Right to erasure: You can request that we delete your personal data. This right is subject to certain limitations — for example, we may be required to retain certain data for legal reasons even after your account is closed. Where deletion is not possible in full, we will explain why and apply any partial deletion that is possible.
• Right to restriction: In certain circumstances — for example, if you contest the accuracy of data we hold — you can ask us to restrict processing while the matter is resolved.
• Right to data portability: You can request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service if you wish.
• Right to withdraw consent: Where we rely on your consent to process data (such as for marketing communications or non-essential cookies), you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You can object to processing carried out on the basis of legitimate interests. We will review your objection and stop processing unless we can demonstrate compelling legitimate grounds that override your rights.

All rights requests should be submitted through the customer support channel. We may need to verify your identity before processing a request to protect against fraudulent data access claims.

pak360 is strictly an adults-only platform. No person under the age of 18 may register an account, make a deposit, place a bet or use any feature of the platform. We do not knowingly collect personal data from anyone under 18 years of age.

If you are a parent or guardian and you believe that a minor has registered on pak360 or has accessed the platform using your account, please contact support immediately. We will investigate, close the account and delete any associated personal data upon confirmation.

Age verification is a mandatory part of the pak360 KYC process. All accounts are subject to age confirmation and accounts where the player's age cannot be verified to be 18 or above will be suspended.

pak360 may send you marketing communications — such as information about deposit bonuses, free spins promotions, PSL betting offers, VIP rewards updates and new game launches — but only if you have explicitly opted in to receive them.

We may send marketing communications via email or in-app notification, depending on your contact preferences. We aim to make our communications genuinely useful and relevant to Pakistani players — not spam.

Opting Out

You can opt out of marketing communications at any time by:

• Updating your notification preferences in the account settings section of your pak360 account.
• Clicking the unsubscribe link included at the bottom of any marketing email we send you.
• Contacting our support team and requesting removal from marketing lists.

Opting out of marketing will not affect service communications — we will still send you important account-related notifications such as withdrawal confirmations, security alerts and updates to this Privacy Policy.

pak360 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements in our data protection practices. When changes are made, the updated policy will be posted on this page with a revised "Last Updated" date at the top.

For material changes — those that significantly affect how we use your data or your rights as a player — we will provide additional notice by email or in-account notification where we are able to do so.

Your continued use of pak360 following the posting of an updated Privacy Policy constitutes your acceptance of the changes. It is your responsibility to review this page periodically. If you do not accept the revised policy, you should stop using the platform and may close your account by contacting support.

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data rights, please get in touch with the pak360 support team. Our team is available 24 hours a day, 7 days a week.

You can reach us through the live chat support feature available when you are logged in to your pak360 account, or by emailing us at the address shown in the footer of this page.

When contacting us about a data rights request, please include your registered email address and a brief description of your request so we can locate your account and respond efficiently. We may need to verify your identity before processing certain requests.